🔏 uubet Privacy Policy

1. Introduction

1.1 uubet ("uubet", "we", "us", "our") is committed to protecting the privacy and personal data of all users ("Player", "User", "you") of the uubet platform accessible at uubet.asia ("Platform"). This Privacy Policy ("Policy") describes how uubet collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform.

1.2 By registering an account on uubet, accessing the Platform, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

1.3 This Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, each of which is incorporated herein by reference. In the event of any conflict between this Policy and the Terms & Conditions in respect of data privacy matters, this Policy shall prevail.

2. Data Controller

2.1 For the purposes of applicable data protection legislation, uubet is the data controller in respect of personal data collected from players through the Platform. Contact details for data protection enquiries are provided in Section 15 of this Policy.

3. Personal Data We Collect

3.1 uubet collects the following categories of personal data:

Category	Examples
Identity Data	Full legal name, date of birth, gender, nationality, Malaysian IC or passport number
Contact Data	Email address, mobile phone number, residential address
Account Data	Username, encrypted password, account preferences, account history
Financial Data	MYR wallet balance, deposit and withdrawal history, payment method identifiers (masked)
Transaction Data	Bet history, game activity, bonus usage, wagering records
Technical Data	IP address, device identifiers, browser type and version, operating system, login timestamps
Usage Data	Pages visited, features accessed, session duration, in-platform navigation patterns
KYC Data	Identity document images, selfie verification images, proof of address documents
Communications Data	Support chat transcripts, email correspondence, feedback submissions

3.2 uubet does not collect or store full payment card numbers. All payment processing is handled by approved third-party payment processors and Malaysian payment gateways including Touch 'n Go eWallet, Boost, DuitNow, and FPX.

4. How We Collect Personal Data

4.1 uubet collects personal data through the following channels:

• Direct provision: Data you provide when creating an account, completing KYC verification, making deposits or withdrawals, or contacting customer support;
• Automated collection: Technical data and usage data collected automatically as you interact with the Platform, including through cookies and similar tracking technologies (see Section 7);
• Third-party sources: Identity verification data from KYC service providers; fraud and risk data from security service providers; payment verification data from our payment processor partners.

5. Purposes and Legal Basis for Processing

5.1 uubet processes your personal data for the following purposes and on the following legal bases:

Purpose	Legal Basis
Account registration and management	Performance of contract
Processing deposits and withdrawals in MYR	Performance of contract
Identity verification (KYC) and age verification (21+)	Legal obligation; legitimate interests
Fraud prevention and security monitoring	Legitimate interests; legal obligation
Anti-money laundering compliance	Legal obligation
Providing customer support	Performance of contract; legitimate interests
Responsible gambling monitoring and enforcement	Legal obligation; legitimate interests
Platform improvement and analytics	Legitimate interests
Marketing communications (where consented)	Consent

6. Sharing of Personal Data

6.1 uubet does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes.

6.2 uubet may share your personal data with the following categories of third parties, strictly to the extent necessary for the stated purpose:

• KYC and identity verification providers — to verify your identity and age as required by our compliance obligations;
• Payment processors and Malaysian payment gateways — to process MYR deposits and withdrawals through approved channels including Touch 'n Go eWallet, Boost, FPX, and internet banking;
• Game content providers — limited technical identifiers (anonymised where possible) shared with game studios to enable game functionality, RNG certification, and fair play monitoring;
• Fraud prevention and security service providers — to detect and prevent fraudulent activity, account takeover, and platform abuse;
• Legal and regulatory authorities — where required by applicable law, court order, or regulatory directive.

6.3 All third-party service providers who receive personal data from uubet are bound by contractual data processing agreements and are required to maintain confidentiality and security standards consistent with this Policy.

7. Cookies and Tracking Technologies

7.1 uubet uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: Required for core Platform functionality including authentication, session management, and security. These cannot be disabled without affecting Platform functionality.
• Analytics cookies: Used to understand how players use the Platform, identify performance issues, and improve user experience. Data collected is aggregated and anonymised where possible.
• Preference cookies: Store your Platform preferences (language, display settings) to provide a personalised experience across sessions.

7.2 You may manage cookie preferences through your browser settings. Disabling essential cookies may prevent certain Platform features from functioning correctly. uubet does not use cookies for third-party advertising targeting.

8. Data Retention

8.1 uubet retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable legal, regulatory, or compliance obligations.

8.2 As a general guide, account data and transaction records are retained for a minimum of five (5) years following account closure, in accordance with anti-money laundering and gaming regulatory requirements. KYC documents are retained for the period required by applicable identity verification regulations. Technical logs are retained for up to twelve (12) months.

8.3 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with uubet's data destruction procedures.

9. International Data Transfers

9.1 uubet may transfer your personal data to servers or service providers located outside Malaysia where necessary to operate the Platform. Any such transfers are subject to appropriate safeguards, including contractual clauses that provide equivalent levels of data protection to those required under applicable Malaysian law.

10. Your Data Rights

10.1 Subject to applicable law and certain conditions, you have the following rights in respect of your personal data held by uubet:

• Right of access: You may request a copy of the personal data uubet holds about you;
• Right of rectification: You may request correction of inaccurate or incomplete personal data;
• Right of erasure: You may request deletion of your personal data, subject to uubet's legal retention obligations;
• Right to restrict processing: You may request that uubet limit its processing of your personal data in certain circumstances;
• Right to object: You may object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

10.2 To exercise any of the above rights, please contact uubet customer support as detailed in Section 15. uubet will respond within the timeframe required by applicable law, typically within thirty (30) days. Identity verification may be required before processing your request.

11. Children's Privacy

11.1 The uubet Platform is strictly for adults aged 21 years and over. uubet does not knowingly collect personal data from persons under 21 years of age. If uubet becomes aware that personal data has been collected from an individual under 21, such data will be deleted immediately and the account suspended. 🔞

12. Security Measures

12.1 uubet implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption for data in transit, AES-256 encryption for data at rest, access controls limiting staff access to personal data on a need-to-know basis, regular security audits and penetration testing, and incident response procedures for data breach scenarios.

12.2 In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected individuals, uubet will notify the relevant regulatory authority and, where required, affected players within the timeframes prescribed by applicable law.

13. Marketing Communications

13.1 uubet may send you promotional communications about bonuses, new games, and platform updates where you have provided consent to receive such communications. You may withdraw your consent to marketing communications at any time by contacting customer support or updating your account preferences.

13.2 uubet does not share your contact details with third-party marketers.

14. Changes to This Privacy Policy

14.1 uubet reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. The effective date at the top of this page will reflect the date of the most recent revision.

14.2 Material changes will be communicated to registered players via email or a prominent platform notification. Continued use of the Platform following notification constitutes acceptance of the updated Policy.

15. Contact Us

For privacy-related enquiries, requests to exercise your data rights, or to report a potential privacy concern, please contact uubet's customer support team. Our 24/7 English-language support team is available via live chat through your account dashboard.

Email (plain text — not a clickable link): [email protected]

Please include "Privacy Request" in your subject line so we can direct your enquiry to the appropriate team promptly.